Refund policy
If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of receipt for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
To be eligible for a return, items must be:
- Unused, unopened, and in the same condition that you received them.
- In their original, undamaged packaging with all tags attached.
- Accompanied by a valid proof of purchase (e.g., order number, receipt).
Non-Returnable Items
Certain items are exempt from returns for hygiene or safety reasons. These include perishable goods, personalised or custom-made items, pierced jewellery, opened beauty/cosmetics products.
Certain items are exempt from returns for hygiene or safety reasons. These include perishable goods, personalised or custom-made items, pierced jewellery, opened beauty/cosmetics products.
Return Shipping
- Please contact us via our online contact form to arrange return shipping
Faulty or Damaged Goods
If your item arrives damaged or is faulty, you have the right to reject it for a full refund within 30 days of delivery under the Consumer Rights Act. Alternatively, we can arrange for a repair or replacement. In these instances, we will cover the cost of the return postage.
If your item arrives damaged or is faulty, you have the right to reject it for a full refund within 30 days of delivery under the Consumer Rights Act. Alternatively, we can arrange for a repair or replacement. In these instances, we will cover the cost of the return postage.
How to Start a Return
To initiate a return, please contact us via our online form with your order number and the reason for your return.
To initiate a return, please contact us via our online form with your order number and the reason for your return.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.